vietjet air baggage fees

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Date: 12/12/2022

FlyVietAir.com - Customer Service: By Phone: (0084 856) 52 22 69 & (0084 352) 29 55 99 By Fax: (0084 243) 577 29 08 By Email: booking@flyvietair.com Customer Service hours: Monday through Saturday: 9 am to 6pm (Hanoi, GMT+7) We answer phone calls 7 days a week from 7am to 9pm GMT +7. All rights reserved. Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. You can choose from various movies, TV shows, music, and games. Meals and Beverages. Oversized Checked Baggage (service applied from 03 Jan 2020) Also, airlines says, it will be double the price if we pay at the airport????. Easily book & search flights. I am thinking no problem they will charge me 10 or 15 baht per kg extra. Do it at check-in, and deal with it then, and then treat every customer the same. Please note that i week before our departure date, the flight was changed for another date!!! Baggage service. Whether you decide to fly with VietJet or not, we wish you safe travels! When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. Items outside of this list will not be considered as parts of the Golf Set. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. For all (ta && ta.queueForLoad ? The Free Baggage Allowance might vary for different carriers. And its not just the spacious legroom or comfortable seats that make their in-flight experience great. Load data . (***) Economy super lite ticket on some routes has no free checked baggage. The savings comes after the airline also slashed domestic flight prices by 50%, hoping to gain more customers as the local budget airlines position themselves for the recovery of flights and tourism. There. In our detailedVietnam Airlinesblog post, you'll find another in-depth review of the largest airline in Vietnam. The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. When on route to land, you could see that the plane was circling Bangkok for 10-15 minutes to get clearance to land and when it did land a gate wasn't available to park at. Its total dimensions (width + heights + depth) must not exceed 158cm/62in. The baggage option is normally default ticked on the purchasing process and you have to opt out. Airports and Terminals. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. To use our mobile site, please enable JavaScript. The total 3 dimensions (length, width, height) must not exceed: For one hand baggage item: 115cm (56cm x 36cm x 23cm). Pay more if necessary and avoid this airline like the plague! Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. Battery (ies) to remain in the device and securely attached to device, The battery terminals must be protected from short circuits by insulating the terminals, The wheelchair/mobility aid must be switched off and protected from accidental activation, Wheelchair, mobility aids with removable battery. Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. b) The containers for any liquids carried on board in hand baggage must be carried in a separate, clear-plastic, zip-top or re-sealable bag; the bag must not have a capacity exceeding 1 liter. This is the version of our website addressed to speakers of English in the United States. Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box. Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected. Passengers are entitled to compensation for checked baggage being delayed in the following cases: As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak My wife and I took flight from Hanoi to Da Nang on 9th April 2018. It wasn't weighed. Don't want to end up paying an arm and a leg a try the airport. Re: Bamboo Airways vs Vietjet. Thankfully that did not end up being the case. Thai VietJet is reportedly offering a 50% discount on baggage fees for passengers travelling between Bangkok and Krabi or Phuket until July 31. Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business). The reviews in each sort order are displayed chronologically. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-80206070', '');}, 'log_autolink_impression');flight by calling their hotline with same price. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); k. Weapons such as guns, swords, ancient knives and similar items. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. The liquids, aerosols, gels purchased either at airport duty free shops or onboard aircraft are exempted from above limitation of capacity providing that such liquids have to be packed in a transparent sealed plastic bag provided by seller. VietJetAir "Beware of the Baggage Fees" Review of VietJetAir 7kevinl Cache Creek, Canada 48 35 Reviewed April 22, 2018 Beware of the Baggage Fees The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. The wheelchair/mobility aid may then be checked-in without restriction, The battery (ise) must be protected from short circuit by insulating the terminals, The removed battery (ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. Regulations for Hand Baggage: Weight must not exceed 7kg. Which one did you use? About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. This post has been removed at the author's request. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Pre-paid baggage must be purchased at least six (6) hours before departure. VietJet Air. Regards to VJ - theyre always send e-mails in case of reschedule. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. You pay just for flights. Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business). Tue, 27 Dec DAD - AMD with VietJet Air. Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage. In case of injury to you or damage to baggage during screening and examination, we are not responsible for injury or loss, if this was not caused by our error or because of negligence on our part. Travelled with Vietjet Monday 3rd Oct. We all had (just over) 7kg plus 2-3kg in large over shoulder bags. Did we mention that it's completely free? Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document). Would fly with them again. At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more) 3. Please refer to our General Conditions of Carriage for Passengers and Baggage. The bicycle must be packed properly as follows: - Tires must be deflated - Pedals must be disassembled - Joystick must be fixed parallel to the frame of the bicycle - If the bike is longer than 180cm, bicycle's front wheel must be removed and fixed to the rear wheel. When we arrived at the airport, I has misjudged the weight and we were 8kg over. The refund fee is 25% of the unused pre-paid baggage's value. 2016 vietnamairways.org. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. 2. Enjoy flying with Vietjet! SkyScanner helps you find the cheapest flights available so that you wouldn't have to pay more for flight tickets and save that money for more things to do or food to eat! For our return flight we had the same, nothing bought, so exactly the same. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards. With an increase in their numbers worldwide, it's getting harder to decide. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Let's get started with this VietJet Air review, shall we? The second bicycle or more weighing under 32 kg is charged 600,000 VND / unit (excluding VAT). For excess baggage, the same number - 32 kg is the maximum weight set. The VietJet Air ticket fares are not included allowance checked baggage. Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc. For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows: Hand baggage includes hand baggage item(s) and one accessory. Baggage Handling. In the case of code shares operated by other companies, please contact the operating company. Low restrictions. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. VietJet Air focuses on providing a fantastic in-flight experience to its passengers. 7lbs I will just about agree a laptop and charger could be, but sorry no-where near 7KG. b. It was smooth to check in and passing through gate, no problem at all. Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. I could have given it to my friend who could have put her handbag inside. Furthermore, VietJet Air also owns Airbus A321 aircraft, capable of carrying 230 passengers. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. So it seems I'm stuck. We have 1 carry on ( probably 8 to 10 kg?) I kept asking him for the declaration form and talked to him in English, he then told us to go to our seat and a ground staff would attend the matter. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! Additionally, another flight from Ho Chi Minh to Danang changed the time of departure and we did not see it on time!! Musical instruments that exceed the size of baggage compartment, but weigh less than 75kg can be carried on board if you buy a seat to use for these instruments and pay appropriates fee. A baggage fee is charged for the carriage of checked baggage. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy. If the total weight of a golf set exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. Baggage service. Any other equipment which is not listed here is not considered as part of skiing equipment/ surfing board. * For the fare class of Bamboo Eco, a golf set will be charged as excess baggage. It also doesn't have a wide range of international destinations. Planning a trip with Pilot is easier, quicker, and more fun. Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. This is in accordance with local occupational safety rules. 7 . Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. Airline says, they allow ONLY 7kg per checked luggage. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. Regulations for Checked Baggage: Weight must not exceed 32kg. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 Please note that i week before our departure date, the flight was changed for another date!!! This is the version of our website addressed to speakers of English in the United States. Download the app now to experience its modern features and benefits. If you fail to present a proper baggage tag at the baggage collection point, you must reimburse us for any delivery costs incurred by us in returning your luggage to you. Very happy with this airline. Applies for ticket issued/exchanged on/after August, 1st 2019. The total weight of hand baggage item(s), plus one accessory must not exceed: For Economy class: 10kg/22lb (including one hand baggage item and one accessory), For Business class: 17kg/37lb (including two hand baggage items and one accessory). Vietjet Air Baggage Allowance Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Read More. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason. It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. Radioactive, Infectious, Toxic Substances, Corrosives. Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own You should buy the checked bag online for better price or you can do that prior at least 24hrs to your (ta && ta.queueForLoad ? I travelled with a friend from HCMC to Nha Trang, and we both had a bag with us, plus a small handbag and camera bag. Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. Something went wrong while submitting the form. There is no luggage allowance for the additional seat. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. When I asked him why, he said I was over sixty years old and did not have a declaration form. If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Our main bags were in total 500g over 14k, so no issue. In flight service was good. Some major airlines between this route are All Nippon Airways, Air Tahiti Nui, Philippine Airlines, Lufthansa, Singapore Airlines, Air Florida, Peach, Asiana Airlines, Emirates, Japan Airlines, Cathay Pacific, VietJet Air, Jetstar Japan, Qatar Airways, Air France, Turkish Airlines . Passengers claim their baggage at either the departing airport or the arriving airport. The trip planner that puts everything in one place, making planning your trip easier, quicker, and more fun. I flew with Vietjet few times now, and never had any issues. He also asked to see my wife's passport and asked her to stepped aside with me. Luckily, the do not weigh your carry-on but most of the time they weigh all my luggages except the small handbag. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. The seats in business class are more spacious and have more legroom than those in economy class. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. So, if you're planning to travel with VietJet Air, bring your own food and snacks. You pay just for flights. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. 2. Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. We will only hand over baggage to passengers who can prove their ownership of the baggage. Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. Check all baggage and other updated rates on theirfee and charges page. So this review is more of a warning on the baggage, when I booked the flights for my wife and I, I saw that no baggage was included, just 7kg of carry on, so after purchasing the flight on a travel site, I went to Vietjets site and bought 30kg worth of baggage for 280 baht (about $12 Canadian) and less than 10 baht per kilo. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. VietJet Air has been recognized as the Best Ultra Low-Cost Airline by the airline review website Airline Ratings since 2018. Baggage fees are not refundable and not transferable. Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on. If passengers baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. Classic Low Cost airline. Passenger have to pay for the transportation fee of the special Vietjet Air baggage. If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee. The maximum weight for checked baggage is 20 kg. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. Passengers can read the fee here. Passengers will be responsible for any shipping fees. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. Our staff will issue a property issue report (PIR) for you. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). Dimension not to exceed 119cm 119cm 81cm. Please contact us prior to your travel. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. According to what you stated, you need to contact Tripsta to ask questions about your baggage allowance, and you also need to contact the actual airline website (Vietjet) to confirm whether tickets had been booked in your name or log onto the their website direct and manage the booking from there. For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high 119cm wide and 119cm deep. THAI VIETJET AVIATION JOINT STOCK COMPANY. In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage. Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. Hello travellers, Bit of a plot twist for our upcoming January trip. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below: For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). Hanoi is the cultural capital of Vietnam and its heart and soul. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days. Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. more, You seem to have JavaScript disabled. Thank you so so much for help. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey. While some may offer low airfares, the quality of their services is usually poor. VietJet Airis an international low-cost airline based in Vietnam. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. However, they have a lower baggage allowance and allow only one carry-on, the weight must not exceed 7 kg. Some flyers complained that the airline staff was not very helpful when they needed assistance and that the check-in process was chaotic. Any hand luggage without a VietJet tag will not be allowed. Recommend Airline. A service fee for excess checked-in baggage weight may be applied. The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. Passengers are advised not to leave these items in checked baggage. Vietnam Airlines will do our utmost to resolve the problems. Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronic such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder will be allowed on cabin or in checked baggage as the above table. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. Lost property that is discovered within the cabin will be kept at the airport of arrival. If you need more info, your carrier's web site should have more detailed information. Make sure to give them 3-5 business days to answer an email or just call them. Direct. We'll let you know when we launch! Airline says, they allow ONLY 7kg per checked luggage. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling; b. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Don't get me worng, I know there are rules, and they have to draw the line somewhere. - The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. Please refer to our Fee Schedule for more details on all charges. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. We are just not sure about the luggage. Ho Chi Minh City Hanoi Nha Trang Da Nang Hai Phong Can Tho Dalat Phu Quoc Vinh Ban Me Thuot Pleiku Thanh Hoa Hue Tuy Hoa Qui Nhon Chu Lai Dong Hoi Van Don - The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in). Each extra bag needs to meet the same size and weight limits as a standard checked bag.v Passengers can purchase up to 10 additional bags. I had no problems with anything. For checked baggage, each Thai VietJet Air passenger is allowed to bring 32 kg luggage per piece, which dimension shouldn't exceed 119 cm x 119 cm x 81 cm. You will receive your luggage when the luggage is transported to the destination. Yes. - Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. So, if you're looking to fly to a non-Asian country, you might want to consider another airline, as VietJet only offers flights to Asian destinations. You may be required to discard the liquid if it does not meet the above requirements. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. Vietjet's site recommends not putting valuables such as computers in check-in luggage. x 23 . The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. No. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. Any hand luggage without a VietJet tag will not be allowed. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v. 1. If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. Baby milk/foods have to be accompanied the baby when taken on board aircraft. . ?. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. Baggage allowance must be pre-purchased with different weight options available; Seat pitch of 29-30 inch with 3-4 inch seat recline; seat selection available for a fee; Business Class. Dimensions not to exceed 56cm 36cm 23 cm. so we had to cancel the flight and buy a new one!! Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. Should we pay in advance while doing the online booking/ travel agency (if we find one) or should we just wait and see until we are at the counter in the airport?. VietJetAir.com - Baggages / 1 1 56 . So if the bag are really overweight (which i still question in my case) I have to pay a fee, and it is fine. from 12,926. These liquids following are exemptions: Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). Airline says, they allow ONLY 7kg per checked luggage. Please inquire using the relevant contact details. This flight was delayed by 20 minutes on the board. Any passenger who wishes to check in more than 20 kg will have to pay an excess baggage fee. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage. With only 7kg carry-on allowance how can I take my laptop and charger which weigh more than that by themselves? If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in. Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. The small baggage cannot exceed 40cm x 30cm x 10cm. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). Disclosure: FlightDeck & Pilot are supported by our community. 1 carry-on/cabin bag - Fee free. VietJet Air recommends that you prebook your seat if you want to sit beside your companion. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Beware of checked baggage fee charges On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). Oversized item that occupies a passenger seat. If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers. The list below is a guide to help you plan your travel. Please note that any hand carry baggage without the Vietjet tag will not be allowed on board the aircraft. Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller. All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc. Make sure you are comparing total price including all taxes, baggage fees etc. They claimed then the bag was too big (strangely it was ok in HCMC), but the trolley didn't fit into their scale at that airport (it was a hard case and was a little bit to wide). You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. The baggage fee for my checked suit case eliminated my flight cost saving. If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law. The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline: Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*). Thank you! Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. dimensions: 56cm height 36cm length 23 cm width. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78543433', '');}, 'log_autolink_impression');flight with Vietjet air from Hanoi to HCMC. On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. Zone C: Australia, France, Germany, United Kingdom and Russia. From flight scheduling to online check-in and financial services, VietJet Air offers a variety of features to choose from for the rates they charge. At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight. Its always helpful to personalize your baggage with stickers or tags. Did not refund our flight. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. If your lost article is found, it will be immediately delivered to the place of your choosing. This is the version of our website addressed to speakers of English in the United States. Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia). Checked baggage charges ( per passenger/sector) A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices *Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. The fee for Checked baggage will be higher at the airport. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. My wife and I took flight from Hanoi to Da Nang on 9th April 2018. One accessory could be a laptop, womens bag, small backpack, camera, baby-food bag, duty free goods, etc. Checked baggage + What happens if my luggage exceeds the Vietjet baggage allowance? Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information: Hand baggage includes hand baggage item(s) and one accessory. Airline says, they allow ONLY 7kg per checked luggage. Bulky items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. Jin Air's (LJ) baggage policy includes the following: 1 personal item - Fee free. Worst customer service in my long experience anywhere in the world. We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage. No one piece of baggage can exceed 32kg and dimensions must fit within 119cm 119cm 81cm Check-In Information Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). Out of which 0 are direct flights on this route. On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. Travel Document. 2. If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. No problem. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg. The ground staff never came. Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. more, You seem to have JavaScript disabled. Knife, Sword, Box Cutter, Dart, Scissors etc. Checked baggage must have your name or personal identity securely attached. To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). They parked the plane miles from the main terminal both late planes and bused for miles while packed like sardines .When finally boarding their dirty plane with no legroom we discovered they had forgot to fuel it. so we had to cancel the flight and buy a new one!! My husband and I are planing to book with a (ta && ta.queueForLoad ? * For the fare class of Bamboo Eco, bicycle will be charged as excess baggage. This is done to check if your baggage contains prohibited or unacceptable goods. So if you fly with VietJet (avoid them at Nha Trang at any cost) and you know the bags will be 8-9kg, play it safe and pay the 100.000 Dong for one checked in luggage when booking and avoid any potential hassle. Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied. Only passengers with the proper baggage tag can collect baggage. Passengers can purchase up to 10 additional bags. In contrast, some may have excellent in-flight experiences but fail to meet the budget criteria. Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. Checked Baggage On 22nd December of 2019, we had a flight from Phu Quoc island to Ho Chi Minh city. 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