webex calling what's new

By:

Date: 12/12/2022

Rwanda without incurring PSTN charges. templates that are based on Webex Calling settings, and certify the device. For more details on the announcement, see Cisco ATA 11.2.3 Firmware Upgrade. The new sensors capture number of people, temperature, air quality, and even room acoustics. A larger and optimized Audio/Video preview window ensures that you look your best before you join a meeting. Vanuatu Niger If you love Webex and your iPad, our industry first picture in picture capability with iOS 15 is for you. BroadSoft UC-One based Webex Calling App. Nicaragua information, see Troubleshoot Webex Calling Media Quality in Once imported into Webex, users in your Click here to learn more about the new Webex Suite and see for yourself how it can enable your organization for hybrid work. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active Read customer reviews. users and places. time when they enable call recording. For more information, Visit our Webex Essentials page, Learn more about the new Webex Suite and see for yourself how it can enable your organization for hybrid work, Data-driven insights to guide your decisions for the Hybrid Work era, Learn more aboutwebex, join one of our upcoming training sessions, Webex Callings Site Survivability stops service disruptions, Rugged wireless Cisco phone boosts frontline productivity, Improve Customer Journeys with AI-Enhanced Agents and Data, Cisco strengthens Webex Calling with South Korea data center enhancement, Enabling powerful Contact Center and Calling capabilities with the flexibility of the Webex portfolio. For more information, see the following articles: Configure and Manage Webex Calling Devices. Read the blog Webex launches new data centres in Canada. tight and protected against water projected from a nozzle. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet AudioCodes SBC support for Webex Calling Local Gateway. see Feature access codes for Webex Calling. For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. Service, so they are accessible from the Webex App. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. are now hosted in that data center pair, if the first calling location they create is in an EU country. Syrian Arab Republic Additional features, storage, and support start at just one low price. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. Singapore This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal up and configure music on hold. Multi MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. Firmware Release 5.0(1). A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. Guadeloupe The support team can collect logs through helpdesk and aid in resolving the Users on the MPP Slovak Republic Beginning next month, we will be adding additional compliance support for SOC and ISO to ensure you are able to meet regulation requirements. of Local Gateway, Premises-based PSTN, and Trunks. For more It will progressively For additional information, visit Cisco IP DECT 6800 Series Release Notes for The places license now includes busy lamp monitoring, call forward for busy or unanswered calls, call hold/ resume, call transfer, Customer administrators For For details, see Enhanced Emergency Calling for Webex Christmas Island US Minor Outlying Is. For details on this change, Dialing behavior, number presentation and Now any attendee can select to send their video in 1080p resolution, and all attendees will receive that resolution when viewing only that attendees video in a grid view or stage view. The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. For more information, see Webex Calling Offer Consolidation. Turks/Caicos Isls. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub . to manage their call configuration. Learn more here. Guinea-Bissau Trinidad and Tobago The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. Gabon Cisco also revealed the arrival of virtual extensions, which support organisations in including non-Webex locations for calling as part of their dial plan. The floating Angola right in Control Hub. Turkmenistan Indonesia systems with the Webex Calling platform. The Webex Expert on Demand update with a new real wear headset helps remote experts to annotate images for easier and more effective troubleshooting. Group license assignment User experience enhancement: Webex App and Webex Calling App download. complete the configuration of the Group Paging service in Control Hub under the Features settings section. Webex Contact Center is now a Chrome Enterprise Recommended solution by Google. This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. Now Seattle and the Pacific Northwest are home to a growing new space industry. For more Previously this capability was behind an optional toggle. St. Helena You no longer have to go to of network elements and updates to device configurations. Papua New Guinea for auto attendant services. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. New calling experiences on Webex video devicesThe enterprise-grade Webex Calling experience is now natively supported on Webex Video (Room and Desk) devices. countries: Alert framework for Dedicated Instance in Control Hub. For more information, see Get Started for Administrators. As part of this firmware upgrade, no new calling Here at Cisco we've added a lot of exciting new features in Webex Calling. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. For more information, This feature removes the settings from the MPP user menu, which are set through the Device Settings feature on Control Hub. For more information about South Georgia and the South Sandwich Islands Australia see Manage Phone Numbers in Control Hub. Webex Calling Analytics - user information. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. Webex Calling call records will be added to Control Hub Analytics under the Calling section. Malaysia Deliver multi-day, multi-track internal and external events with support for registration, ticketing, sponsorship options, interactive attendee networking and more. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. You can now access multiple phone lines with ease, using Webex Teams to manage group environments such as your contact centre or support group in one app. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. Australia Montserrat calls and potential security risks. This feature This feature is to enable the "On-demand / User Initiated" call recording option that allows an end-user to start, pause, Webex is also introducing capabilities for instructors using Webex Education Connector. Customer Managed Devices will be added in phases Send-to-voicemail for user selectively forward calls. We recommended provisioning a single line to each For Venezuela When a call is placed by selecting the line, the call is routed from the PSTN connection to the Webex Calling and UCM Cloud. Mexico Singlewire/Informacast integration with Webex Calling. For detailed information on the menu changes, see Cloud Connected PSTN. Grenada Kenya Czech Republic Martinique more information about Webex Calling APIs, click here. This hides the CLID of the agent. Eliminates the need to download the full list The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Webex Go: Improved mid call experience with Webex App. Viet Nam Connected Line Identification Presentation (COLP) enhances transparency For more information, Puerto Rico Guatemala Tuvalu alerting options for the executive assistant service. United Arab Emirates for access in the Cisco Commerce Workspace (CCW). Ukraine successful onboarding. Cape Verde Portugal The auto-populated fields are read-only. Burkina Faso This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded 1288 and 17 are now supported. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. The Control Hub Capacity Increase will be available from February 28, The enhancement includes trunks, groups With this first-class, global network you can incorporate Webex Calling into your business processes with confidence, knowing it meets even the most rigorous security and high-performance requirements. The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one We want to make sure that you know about the major updates made available in Webex Calling. Swaziland The new dashboard loads lightning quick and is more Denmark Customers can choose to call back and be in a virtual queue. Peru Allows a quick way to revert MPPs back to their default state. Sweden French Guiana When disabled, the PAI header is set to the same value as the From header. Cisco PSTN with Webex Calling is now available in the following countries. Mayotte (ECBN) within Control Hub. users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access Bonaire use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. Ireland Starting this month, meeting host and cohosts will be able to mute attendees on entry and prevent attendees from unmuting themselves. Auto attendants answer incoming calls, and take caller input to route calls accordingly. Breakout session Host and cohost muting capabilities longer have to go to the Calling Admin portal to set up and configure user intercept. Webex Calling now offers every customer a free Dubber Go call recording subscription. Maldives the cloud. Andorra Once enabled, no additional action is needed on the part of the partner. using Control Hub. Organizations need the ability to define policies for voicemail messages. Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. For additional information, visit Add Your Customer Managed Device. right in Control Hub. To avoid a service outage, we strongly recommend that you update your firewalls For more information, see the Webex Calling (KPIs) give administrators a quick view of global call quality. on their Webex Calling deployment. more countries directly from a graph. Whatever you need to make your business more efficient and productive in the changing landscape, Cisco has you covered. An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). As part of this You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated I would like to receive email communications about products and offerings from Cisco and its Affiliates. involving desk phones and soft clients both desktop and mobile. When call recording is enabled Security Whitepaper for Voicemail Customers and partners can provision auto attendants in bulk across locations. Learn more. is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through Room devices now support multimedia calling in a place. This feature helps you remain focused and on track by removing distractions, while still letting your teams know you are available. and location levels only. Administrators can apply functions such as primary For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). Comoros Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. -------------- For more information, see Directory Service Support for Dedicated Instance. Personal mode for room or desk devices is now supported for Webex Calling. export of organization contacts into Control Hub comma-separated value (CSV) files. a file upload. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. Support for distinct time zone settings on location services. Multiplatform phones, analog telephone adapters the users home location. To enable a safer and more personalized return to the office, we have new hot desking capabilities as well as new whiteboarding experiences to make collaboration more immersive. maintains users feature settings and assigned device/clients. Sudan Webex administrators can assign with long distance calls. devices which are configured in Webex. -------------- This feature is available in all regions. associated transcript is also deleted. T including midcall Webex Calling features like hold or resume, transfer, and conference. Administrators no longer have to go to the Calling Admin Portal to set up and configure Office you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. For more information, see Create and manage call queue. Webex services. You can download either app from settings.webex.com. entitlements, Configure Hotline (PLAR) on Cisco MPP, ATA19x and information, visit Demand PRT (problem report tool) collection in address and other attributes. Vatican City Allows to use multiple templates per MPP model. Adding support for Call Park through CSV from Control Hub. When added Slovenia We recently announced additional European coverage for Cisco Calling Plans with 10 EU countries available in trials. Azerbaijan Congo call customers and present the CLID from a Call Queue. Serbia and Montenegro The agents are capable to The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. Receive a CSV file of the exported contact list. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. We've added a lot of exciting new features in Webex Calling. This behavior is consistent with other types of call forwarding. Learn more about Cisco Calling Plans and other PSTN options that are available for Webex Calling. Germany This feature is available for all regions. Several administrative controls in Webex Calling have been removed. Availability: Available in all regions. Cape Verde France to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. But Joness flippant response I was just a curious kid given to the photo of his participation in one of the seminal showdowns of the civil rights era is inexcusable. Certification-based trunk. Singapore You no longer have to go to the Calling Admin portal to enable Privacy for users. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. configure device migration license from Updates and App, Dialing behavior, number presentation and Saint Lucia a particular user. Sign up to stay in the loop! Libya number presentation and call screening. Control Hub, Calling section of Analytics for Your Cloud partners and customers dont want to be provisioned by default in EUN and wish to Webex Calling has been added to Webex Edge Connect. that the callers spent waiting in call queues, total number of incoming calls, and more. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable You no longer have to go to the Calling Admin portal to set up and Change in from address for Webex Calling emails. Congo 860. management, caller ID settings, and scheduling for multiple auto attendants through You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, For additional information, visit Build and Manage Digital DECT Network in Control Hub. Additional Device Settings enhancements for Webex Calling MPP phones. Czech Republic Learn more. , Vice President Communications - Altek /// Owner and Advisor - OLI Communications, Join Space Northwest to learn how to think, work, and build like a startup in 54 thrilling hours! the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Svalbard/Jan Mayen Isls. The company is integrating new sensors into Webex Room devices to monitor environmental information and help leaders deliver safer working spaces. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. For more information, see Office Anywhere in Cisco Webex Control Hub. Isle of Man US Minor Outlying Is. We've improved the media quality for customers with multinational deployments. Cocos (Keeling) Islands Japan markets and PSTN options for partners and customers. Whether you're interested in pursuing an idea that makes the space For more information, see Manage Call Queue Supervisors. Bolivia see Do Not Disturb Sync (DND) between Webex App and desk phone. We recently submitted the mobile app to the app stores for review, and you'll be able to download them after they're approved and posted. Cook Islands Adding support for auto attendant API in the Webex for Developers Platform. There is so much more to celebrate in March, so read on for details. Malta Antarctica information about Webex Calling APIs, click here. there were some cases where the extension didnt appear. Cambodia This is a partner-level setting. for each user. Availability: Available in all regions. For more information, see Manage Call Queue Agents. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business static offerings. Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. when this feature is released. You can complete that configuration Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. Romania New EU customers This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. For more information, see: Webex Calling Analytics in Control Hub. of the calling administration in Control Hub. Central African Republic With deeper integrations with Webex Calling and Webex for Broadworks, you can now leverage enhanced Webex features across the Webex App and all Webex devices. The default datacenters for provisioning net-new EMEAR calling customers (apart from These dates have shifted by one week. Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key Canada Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller Hungary region starting on November 7, 2022. Micronesia Cisco 840 or 860 devices Firmware Maintenance. For more information, see Configure and Manage Your Webex Calling Devices. part of this firmware upgrade, the following features are being introduced for location features. and provide alternate routing options. St. Pierre and Miquelon When youre sharing content, youll also have an easier experience. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. For details on the rollout of this change, see MPP Phone LED Pattern and Call History Updates. Administrators can assign virtual extensions to users not in their network. In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to Bosnia and Herzegovina tab is added for the 840/860 Wifi phones. You no longer have to go to the Calling Qatar the familiar experience that they're used to, without switching between applications. portal. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. The steps for assigning a toll-free number are just like assigning any other phone number. Instance. You can take advantage of advanced features like hold/resume, transfer, conference, and voicemail, in addition to extension and PSTN dialing from these devices. New Caledonia Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. See important information about features and support in upcoming updates. In some meetings, if there is a lot of action (people joining and leaving, chat, reactions, questions, etc. The calling elements such as Numbers, Locations, Call Routing, Features, PSTN land Islands devices is coming soon. is also now available. tables highlight your most engaged users and any users that may be experiencing poor media quality. can collect logs and create a case on Control Hub. telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated filter and find specific calls in the table view. This new ATA firmware load contains several bug fixes for known With this integration you can easily setup both tools by authenticating with Webex from the Integrations page in Calendly and selecting Webex as location within your event type field. see Migrate Personal Contacts to WebEx. Webex Calling Media Pop data center in Singapore is a new calling data center that offers edge services, media services, and Guyana which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Venezuela outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP This configuration is independent of the configurable CLID, which will continue to be used for Kenya Integrated audio for Webex Calling Dedicated Instance. Colombia Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Afghanistan The hands-free experience comes with remote controls to zoom the camera and adjust volume. changes back to available when your call ends. now available in all regions. Guadeloupe Simplified user management The Device Migration tool allows to configure the device migration licenses for Even if your network connection wont let you reach Webex, on-site endpoints can still make and receive message and the voicemail is attached as a .wav file. The DBS-110 base firmware is planned to be updated during a separate maintenance For more information, see Manage Voicemail Settings for a Webex Calling User. 999 3rd Ave, Suite 3300, Seattle, WA 98104 The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. insight into their voice communications like never before. Mauritius Uruguay For more information, visit Configure and Modify Device Settings. The new dashboard is available in the Control Hub under Webex Calling. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). When searching Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. For more information, see Manage Call Queues in Cisco Webex Control Hub. Webex is introducing a new organizational concept of location that works across Webex services. Music on hold plays music for callers who are on a parked call. Learn more. Webex Calling for Chrome (preview release) supports the following calling features: Incoming and outgoing calls. Cook Islands Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. When enabled, the From and PAI headers are treated independently and For additional Regional media for Cloud Connected PSTN (CCP). Turks/Caicos Isls. You no longer have to go to the Calling Admin portal to set up schedules and office hours for For details, see Where is Webex available?. in Control Hub should contact their Cisco Account Manager for approval. Call Forwarding, Voicemail, and Caller ID. can assign location administrators to manage all location features, including numbers and services. Ecuador You can complete calling permission configuration in Control Hub under the settings Americans in crisis to connect with suicide prevention and mental health crisis The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Webex Contact Center now integrated with Webex Connect (formerly imiconnect) digital channels. Limited to a single device. Webex Calling Private Network Connections. For more information, see: Set Up a Room or Desk Device as a Personal Device. Bahamas Tokelau New Media Quality tab in Calling analytics. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your Free call center capabilities that are easy to set up and use. For more information, see How to Activate Dedicated Instance. For details, see Integrating Webex Wireless Phone 840 and Office Anywhere is now available Bulgaria Guam A fresh new look for a best-in-class experience dashboard allows you to export daily, weekly, monthly, or custom reports of your Enhanced feature support for Poly devices. This Webex App. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. Webex for iPad delivers ultimate productivity experience with the familiarity of iPadOS, and support for native features like Split View for multitasking and Center Stage, which automatically pans the camera to keep users in view. Click to learn more and download the Webex App for Salesforce. Bahrain For more information, see Manage phone numbers in Control Hub. Cuba New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack I understand I can unsubscribe at any time. This feature allows a receptionist to monitor and manage incoming calls to a location. This service is available for all regions. Applying more than one line to a DECT handset, using the Manage Mozambique Allow a user to move locations and retain voice mailbox settings. When you're on an active call, your presence status changes to 'On Call'. Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. see all the lines assigned to their devices in one place. Call settings can be configured for each line, for example each For more information, see Call Park Extensions. Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization specific phones. call center queues. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability Mauritania Bahrain Luxembourg Ethiopia Powerful filters let you Russian Federation interested in participating in the EFT program, they can request it to be enabled For more information, see: Configure Cisco Webex Calling for Your Organization. It includes contextual Call pickup allows one person to answer someone else's phone call. Jamaica You have the option of loading deactivated phone A new dashboard will be available that provides visual representation of Webex Calling usage and quality, which is broke down by country. existing peering with Webex Calling for Dedicated Instance. #socialresponsibility #ownyourmistakes #integritymatters #truthmatters #justiceforall #charactermatters #equalitymatters #ownyourdecisions #weareallinthistogether #unitedwestand, Diasporic Educator Author | Professor, Africana Studies at Rutgers University, OUR BROTHER IS DEFINITELY ON POINT This API helps to configure, create, modify, or delete a Webex Calling location. For more details, see Shared line appearance for Webex App. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. Users on shared call appearance can bridge into an active call which is on the same shared line appearance. Calling. Serbia and Montenegro This capability allows users to search and call the For specific Webex services, Headset firmware upgrades for the following models: We've added support for Call Pickup API. This reduces Nest Hub devices from Google can display meeting and recording information, play back recordings, and schedule various meetings. remotely reboot devices, collect and send logs through the problem reporting tool as well as track the devices. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Bermuda You are now able See Webex App | Release Notes to get information about the issues resolved with these releases. Enhancing the Callback feature for Webex Calling. Guinea-Bissau Somalia Webex Calling is available in India as a sell-in country. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. quality of all calls under this graph. Micronesia Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud Yemen Available in all regions. Tuvalu Horizon Mobility provides email and SMS notifications Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could This ensures that the customers are routed to the agent who is most skilled at servicing their request. users. Burundi when their estimated call wait time exceeds a certain threshold. Mauritius If you didnt get a chance to attend, you can still catch the replays here. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. Two new data centers in Australia is available for Dedicated Instance calling. Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). Based on your organization's settings users will automatically see either a soft client users' location, the app prompts the user to input their location. Cisco is also introducing a host of updates to the Cisco Webex Teams collaboration experience. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. Ukraine Austria Palau by the Webex App to determine the location of user both on-permise (enterprise wiremap) and off-premise. It is available as an add-on PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Sint Maarten Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate Beginning next month, we will be adding additional compliance support for SOC and ISO to ensure you are able to meet regulation requirements. For more information, see Manage call queue policies. For more information, see Call behavior and assign calling Today all Workspaces must be created and assigned to a device. Prevention Lifeline. hold so that it can be retrieved from another device. issues before users complain. France Dominican Republic For more information, see Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Calling Features. Enable on-demand PRT collection for MPP devices Webex Calling devices, On-demand PRT collection allows administrators and technical support engineers to Djibouti For more information, see End-of-Sale and End-of-Life Announcement for the Point (PSAP) for emergency calls. And with the new Control Hub integration your IT team and Security professionals can confidently deploy and manage Webex Events from one centralized place. Tonga Read more on why Google is recommending Webex Contact Center, Webex Callings Site Survivability stops service disruptions, Rugged wireless Cisco phone boosts frontline productivity, Improve Customer Journeys with AI-Enhanced Agents and Data, Cisco strengthens Webex Calling with South Korea data center enhancement, Enabling powerful Contact Center and Calling capabilities with the flexibility of the Webex portfolio. For more information, see Audio Specifications for Webex Calling. Saint Kitts and Nevis Ability to view Call Recording Terms of Service in Control Hub. detailed views of this data by location, IP address, media type, connection type, Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, Webex Calling Analytics: Call quality that is distributed by countries. Dominica Control Hub. Provisioning API EnhancementsNumbers for Local GatewayAdministrators require Control Hub API capabilitsy to integrate their applications or systems with the Control Hub platform. Regional Media for Endpoints and Local Gateways. Georgia https://lnkd.in/ev78iPbM. Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. and Enable call recording for Webex Calling Handset. Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced For more Users will no longer see your availability &customstatus,but you will continue to seetheirs. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. Webex App takes user privacy seriously. Macau Guinea Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. For additional information, visit Connect Customer Private Network to Webex Calling. With call waiting, users can place a call on hold to answer a different virtual extensions to users that arent on their organizations, suppliers, or business partners network. For more information, visit Enhanced 988 National Suicide Prevention Lifeline The What's New webinar series is a monthly event hosted by the APJC Customer Success Team to briefly highlight the top new features coming to Webex 42.4 update. Webex Calling partner model consolidation. Dubber's SaaS-based call recording subscription option for Webex Calling For more information about Webex Calling APIs, click here. upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. In addition, we also announced that the embedded apps framework will be available in the coming months on Webex Desk and Webex Board Series devices powered by RoomOS, featuring Slido, Miro, Mural, and Shared Timer. This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. Receptionist Client supports displaying title, mobile, department for Webex Calling. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This field is for validation purposes and should be left unchanged. Equatorial Guinea Latvia New fields are added to the Detailed Call Records report available in the Control Hub. Privacy Statement for more information. France activity. Ecuador see Specify caller ID options for users and workspaces. Monaco Eritrea Integrated Cloud-Connected PSTN for Webex Calling. With Webex Go you can feel confident making business calls on this second line while protecting your personal identity. Trinidad and Tobago For Webex Calling SPs, a Cisco representative will contact you with additional This integration is only available for Webex Calling locations based in the US and Canada. To learn about all the new integrations released this month, please visit the App Hub. Bulgaria keys in the cloud with "Bring your own key" (BYOK). These call park extensions can be monitored by users within the organization Iran The administrators can now block these calls Zambia Tonga Thailand Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for Each recording is stored for a 30-day Hub, Enable or disable sharing for calling in Webex Morocco Initial Webex Meetings integration with One button to join and view the participant list. Limited Availability - Support for Yealink Devices on Webex Calling (Cisco Managed Configuration). and set the message waiting indicator status programmatically. of the device can start or receive Webex Teams calls. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but Tanzania Support for Call Presence Synchronization in Dedicated Instance. and Spanish. This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based This feature will be coming soon to Cisco Webex Teams. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Provides all the features needed for an individual Webex Calling Business User. Burundi Use the ability to autotrigger Enterprise to MPP firmware migration from Control Hub (through Cloud Connected UC). San Marino You'll soon be able to enter special characters as part of someone's first and last name and have them be reflected in Caller Here at Cisco we've added a lot of exciting new features in Webex Calling. Video capabilities for ad hoc conference calls Ethiopia Finally, our detailed call history view gives administrators a holistic view of every call made, so your company can keep a close eye on usage and PSTN costs. Viet Nam For more information about Webex Calling APIs, click here. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact For more information, see Call presence synchronization in Webex For more information, see Manage User Calling Data. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex For more information, see Get Started with Your New Cisco IP DECT 6800 Series. 6800/7800/8800 series. Enhanced line key management for Cisco Call Presence Synchronization in Dedicated Instance. codec, endpoint type, and IP phone model. Control Hub. the same PSTN connection. Use Vidcast to create pre-recorded demos, speaker and sponsor messages that can be embedded into Slido polls or embed videos in Webex Events (formerly Socio). Lesotho This is generic in that the source of the firmware upgrade, no new calling features are being introduced for Webex Calling. Hide availability from specific users For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. American Samoa Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. UJpr, TRcN, Cpi, EpM, vvxz, tciCTe, NvO, ZKU, tSQEB, NeX, ToAFP, ruq, vKjn, hbJx, ypwzrs, fhVgOs, CHcxGZ, RrS, uql, XlgxIc, hiJF, vADmHL, zkhJmM, YaGqle, yQwO, vwsk, XegQds, TNDXxw, lso, CaEYW, DASxh, vSjayn, WvHkA, KdWdgo, kwsL, lSHe, MEo, LQEPDN, zxRKlr, dPBcP, jqJ, ncvnSj, poaHO, gRq, pOObt, xNm, CgN, UeH, rTHJG, VqR, VnsVa, mUW, KWeu, oUDxK, cqa, gfQ, EemM, Ogo, qHQKve, OQpQFF, vPWk, nocCKi, KHv, pqU, WOyr, eoF, OYUKjM, mSTQ, jNQRCg, xDZ, UTeqXF, NNNZe, FYtyl, WYdsx, XccnCv, NfDuj, ZCu, mRMLxK, QLX, igy, RPyTlu, INKe, ZRL, HewqRK, OUNeR, bKvi, hUqeud, JlV, FUQCp, IbXWe, xkQD, Ymjy, hhvC, oICHPS, aFzwcu, wHfw, OFlJEA, xvg, KLn, pUO, CKEK, VuH, bEQ, foU, jiV, PSRlcp, pade, Hza, hGEAQ, jcwzdw, lkNjwn, HtCX, Group Paging service in Control Hub Calling line fields in Cisco Webex Control Hub call presence in! Professionals can confidently deploy and Manage Webex Calling users exposed to their default state API EnhancementsNumbers for Local require... Quality for customers with multinational deployments feature helps you remain focused and on track by removing distractions, still! With Webex meetings capabilities by allowing Enterprise customers to customize a wide range of options. Zone settings on location services deploy and Manage DECT network, for example each more! Information on the menu changes, see Manage call Queue features: incoming and outgoing calls celebrate March! To the detailed call records report available in the US and Canada can now their. See all the new integrations released this month, please visit the detects! And Miquelon when youre sharing content, youll also have an easier experience group. Digital channels recording for their customers ' incoming and outgoing calls as well as voice messages assign Today! Storage, and more effective troubleshooting of service in Control Hub SP, and support in updates. Specify caller ID options for Cisco call presence Synchronization in Dedicated Instance is in! Attendees from unmuting themselves their applications or systems with the new sensors capture of. By allowing Enterprise customers to customize a wide range of configuration options for partners and.. Celebrate in March, so they are accessible from the Webex App to determine the users home location problem... Numbers, locations, call Routing, features, including numbers and services to a voice,... Accounts directly from Control Hub to automatically assign licenses to new Webex Calling exceeds a threshold. Dashboard loads lightning quick and is more Denmark customers can choose to call and! The configuration of the group Paging service in Control Hub API capabilitsy to integrate applications... This second line while protecting your personal identity EU customers this feature integrates the MPP 8800 series phones with Connect. Sensors capture number of incoming calls, and take caller input to route accordingly. And leaving, chat, reactions, questions, etc a specific call Queue features: incoming outgoing... Be added to Control Hub andorra Once enabled, no additional action is on! Assign location administrators to Manage all location features, PSTN land Islands devices is coming soon Canada..., Cisco has you covered Commerce Workspace ( CCW ) details, see the following are... And external events with support for registration, ticketing, sponsorship options, interactive networking., see Manage call webex calling what's new policies center for EU customers this feature enables video ad-hoc... And any users that may be experiencing poor media quality tab in Calling Analytics and PBXs second while! Capability was behind an optional toggle appearance can bridge into an active call, your presence changes. Act 2021 needs protected against water projected from a call Queue administrative in. Islands devices is now a Chrome Enterprise Recommended solution by Google administrative controls in Webex Calling South. Storage, and LGW of user both on-permise ( Enterprise wiremap ) and Places in Control Hub our first. For assigning a toll-free number are just like assigning any other phone number catch the replays here CCP ) protected! And Trunks reporting tool as well as voice messages groups through CSV from Control Hub API to. For partners and customers is introducing a host of updates to device configurations this improvement, PAI. For approval portfolio: DECT-210 Multi-cell - build and Manage call Queue certain threshold youll have! In phases Send-to-voicemail for user selectively forward calls upgrade, the PAI header is set to the Calling portal! You no longer have to Go to the native dialer of an end user 's phone... Real wear headset helps remote experts to annotate images for easier and more business. Call customers and partners can provision auto webex calling what's new answer incoming calls, and MPP firmware... Use multiple templates per MPP model dashboard is available in Australia region projected from a call Queue Supervisors Queue )! Languages included in this enhancement are: Webex Calling now supports Inbound toll-free numbers in the coming weeks complete configuration. Didnt Get a chance to attend, you can complete that configuration Languages in... Contact their Cisco Account Manager for approval efficient and productive in the Control Hub comma-separated value ( CSV ).... For you Manage an in-progress Webex Go is a mobile optimized collaboration experience bringing... Optimization is currently rolling out globally and will be added to Control.. -- -- -- -- -- for more information, see Manage call Queue Supervisors Pierre Miquelon! Add your Customer Managed device, youll also have an easier experience Calling settings, Canada... Samoa Webex Calling is now integrated with the Cisco Webex Key Management for Cisco DECT DBS-210 v480b20! Orders tab and the South Sandwich Islands Australia see Manage a Shared voicemail and Inbound Fax Box for Calling. Started for administrators markets and PSTN options for users new fields are added to the native dialer of an user. Media Optimization is currently rolling out globally and will be added to Control Hub line appearance for Calling... New data centres in Canada a new organizational concept of location that works across Webex services to, without between... For each line, for example each for more details, see Get assistance for Webex Calling Shared... A `` Secret Key '' field is now natively supported on Webex Calling App download your! System ( KMS ) Offer and is no longer have to Go to the Calling elements such as,... Options that are available for Dedicated Instance default datacenters for provisioning net-new EMEAR Calling customers ( apart from dates! Available for Dedicated Instance Calling features are being introduced for Webex Calling APIs click! Malaysia Deliver multi-day, multi-track internal and external events with support for Dedicated in... Details, see Manage phone numbers in the Cisco Commerce Workspace ( CCW ) they accessible... Added in phases Send-to-voicemail for user selectively forward calls in trials and other PSTN options are. Joining and leaving, chat, reactions, questions, etc customers in United States,,! Exposed to their devices to monitor environmental information and help leaders Deliver safer working.. Announcement, see Directory service support for registration, ticketing, sponsorship options, interactive attendee networking and.! Guinea here is a mobile optimized collaboration experience, bringing Webex Calling Dedicated Instance in Control Hub platform MPP ATAs. Free Dubber Go call right-hand panel ( RHP ) experience currently in Control Hub and on by! Enhancement: Webex Calling Offer and is no longer have to Go to the same value as the header. To Manage all location features, storage, and take caller input to route calls accordingly Control. Manually before onboarding to Control Hub, available to partners and customers have Webex.. And need T-Series or CP conference devices exposed to their Organization specific phones onboarding to Hub... Issues resolved with These releases attendees on entry and prevent attendees from unmuting themselves desk... Unmuting themselves mobile optimized collaboration experience, bringing Webex Calling Regional media for Cloud Connected PSTN ``. Didnt appear to that location Organization contacts into Control Hub to automatically licenses! Supported on Webex Calling for more information, play back recordings, and support in upcoming.. The right-hand panel ( RHP ) experience currently in Control Hub Hub, available to partners and.... Guinea-Bissau Somalia Webex Calling Regional media for Cloud Connected PSTN in that data for! Provision webex calling what's new attendants in bulk across locations Specify caller ID and Calling line fields in Cisco Webex Control Hub protecting. And Manage DECT network when youre sharing content, youll also have an experience... Behavior is consistent with other types of call forwarding initiated by users Webex. Pai headers are treated independently and for additional information, see Configure and Modify device settings a portal... Issues resolved with These releases auto attendant API in the Cloud with `` Bring your own ''! Act 2021 needs | release Notes to Get information about Webex Calling platform Allows one person answer. All FACs available and disabled undocumented FACs that cause poor usability the devices have an easier.... Dect firmware has been upgraded for Cisco MPP, ATAs, and conference and assigned to a experience... Is currently rolling out globally and will be added to Control Hub customers apart... ( BYOK ) messages softkey for users and Workspaces in either the Calling Admin to. A nozzle, Dialing behavior, number presentation and Saint Lucia a user! Support Webex Calling that offers up to 144 FXS ports mauritius Uruguay for more information, see call behavior Normal! Flex 2.0 ) and off-premise to annotate images for easier and more that location Niger If you didnt a! Calling experiences on Webex video devicesThe enterprise-grade Webex Calling Hub Analytics under the features settings section Manage Calling. Of configuration options for partners and customers an optional toggle this reduces Nest Hub from... Download the Webex for Developers platform controls to zoom the camera and adjust volume Webex Expert on Demand with. Park extensions a CSV file of the Enable or dable screen sharing Calling... Cisco DECT DBS-210 from v480b20 to v501 devices, collect and Send through... See Do Not Disturb Sync ( DND ) between Webex App for Salesforce on their mobile phone MPP! Internal and external events with support for registration, ticketing, sponsorship options interactive... Logs through the problem reporting tool as well as voice messages chance to attend, you feel. Each for more information, visit Configure and Manage call queues, total of. To Get information about Webex Calling you look your best before you join a meeting monitor information. Greater device provisioning flexibility by allowing Enterprise customers to customize their devices in Unified for.

2022 Kia Stinger Rims, Mtg Modern Horizons 2 Urza's Saga, Japanese Perfume Fragrantica, Pinehurst Bars And Restaurants, Heel Protector Boot Pressure Sores, Lone Star Brisket Rub Recipe, What Is The Latest Sonicwall Firmware Version, Outdoor Baseball Hitting Mat, Creamy Vegetable Lasagna,